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Is Losing Money All Right If Your Customers Are Happy?

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To Jeff Bezos, Amazon’s CEO, this is an acceptable proposition. He believes that taking care of customers over immediate company profits can be a money making strategy. Michael Mayday of Tech.Blorge reports that in his annual letter to shareholders, he stated, “When we’re at our best, we don’t wait for external pressures. Read Full Article

Source: American Express Open Forum


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